FAQ | Frequently Asked Questions
Answers to the Questions We Hear Most Often
Whether you’re exploring the Franchise Intelligence Platform for the first time or you’re already using it as part of your professional research workflow, we’re committed to making the platform straightforward, transparent, and easy to understand.
The questions below address many of the topics we are asked most frequently, including platform capabilities, historical franchise research, account management, billing, project organization, privacy, and security. As the platform continues to evolve, this section will grow alongside it, providing clear guidance and practical answers for both individual professionals and enterprise organizations.
If you don’t find the information you’re looking for, our support team is always available to help.
Find the Information You Need
The questions on this page have been organized into categories to make it easy to find the information most relevant to your needs. Whether you’re evaluating the platform for the first time, setting up an organizational account, or looking for details about research workflows, privacy, or billing, you’ll find concise answers designed to help you get started quickly.
Our goal is to provide the same level of clarity and transparency that we strive to deliver throughout the Franchise Intelligence Platform. If a question isn’t answered here, we encourage you to contact us directly.
Platform & Research
Questions about franchise intelligence, AI workflows, and research capabilities.
What is the Franchise Intelligence Platform?
The Franchise Intelligence Platform is a conversational AI-powered research system designed for historical franchise intelligence, FDD analysis, benchmarking, and institutional due diligence workflows.
The platform combines conversational AI with one of the industry’s largest historical Franchise Disclosure Document databases.
What makes the platform different from standard AI tools?
Most AI tools analyze a single uploaded document.
The Franchise Intelligence Platform is designed around large-scale historical franchise intelligence across thousands of FDDs, multiple industries, and years of franchise market activity.
How many FDDs are included in the platform?
The platform is designed around a historical database containing more than 17,000 Franchise Disclosure Documents with approximately 3,000 new FDDs added annually.
What types of questions can users ask?
Users can ask natural-language questions related to:
- franchise trends
- growth analysis
- royalty comparisons
- disclosure analysis
- industry benchmarking
- historical franchise performance
- litigation patterns
- franchise market intelligence
Is the platform designed for professional use?
Yes. The platform is designed primarily for:
- law firms
- private equity firms
- lenders
- consultants
- institutional advisors
- professional franchise researchers
SECURITY & PRIVACY QUESTIONS
Questions about confidentiality, uploads, and project isolation.
Are uploaded documents private?
Yes. Uploaded project materials remain project-specific and are not merged into the broader franchise intelligence database.
Can other users access my projects?
Projects are designed to remain isolated and accessible only to authorized users.
Is my data used to train public AI systems?
Uploaded project materials are designed to remain within the boundaries of the project workspace and are not automatically merged into broader platform intelligence systems.
Are projects persistent over time?
Yes. Projects are designed to support long-term research workflows and may retain conversations, uploads, and research history until deleted by the user.
Does the platform support organizational confidentiality?
Yes. The platform is designed around project isolation, organization-level controls, and secure account management workflows.
Billing & Pricing Questions
Questions about pricing, usage tracking, and prepaid balances.
How does billing work?
The platform operates using a prepaid usage-based billing model.
Users fund their account balance and usage is deducted based on platform activity and AI processing consumption.
Is there a monthly subscription fee?
The platform primarily operates through prepaid usage balances rather than rigid subscription tiers.
What happens when account balances run low?
Users may manually add funds or configure automatic balance replenishment settings when establishing their accounts.
Can organizations monitor usage activity?
Yes. Organization administrators can monitor usage across users and projects.
Are refunds available?
Unused balances may be eligible for refund review subject to platform policies.
ORGANIZATION & ACCOUNT QUESTIONS
Questions about sub-users, permissions, and account management.
Can organizations create multiple user accounts?
Yes. Organizations can manage multiple users under centralized billing and administrative controls.
Can administrators monitor sub-user activity?
Organization administrators can review usage activity and account management information.
Can projects be separated by client or matter?
Yes. Projects are designed to function as isolated workspaces supporting independent research workflows.
Does the platform support future enterprise permissions?
The architecture is designed to support expanded organizational permissions and enterprise workflow controls over time.
Is centralized billing supported?
Yes. Organizations can manage centralized prepaid balances and billing workflows.
Uploads & Projects
Questions about uploads, storage, and project persistence.
What file types are supported?
The platform is expected to support uploads including:
- PDF files
- Word documents
- Excel files
Additional file support may expand over time.
Can uploaded documents be deleted?
Users are expected to maintain the ability to remove uploaded project materials.
Can the AI reference uploaded materials?
Yes. Uploaded project documents may be referenced within the context of the associated project workspace.
Are uploads shared across projects?
No. Uploaded materials are designed to remain isolated within the associated project environment.
Can projects remain active long-term?
Yes. Projects are designed to support long-term research and due diligence workflows.
Technical & Workflow
Questions about performance, citations, exports, and platform usage.
Does the platform provide citations?
The platform is designed to provide evidence-backed responses with supporting references and citations whenever possible.
Can research be exported?
Users are expected to be able to export conversations and research materials.
Is the platform web-based?
Yes. The platform is designed as a web-based franchise intelligence research environment.
Does the platform support conversational research?
Yes. Users interact with the platform through conversational AI workflows similar to modern AI systems.
How fast are responses?
The platform is designed to provide fast conversational responses optimized through enterprise AI infrastructure.